201 COMMUNICATION TECHNIQUES

  Units    Contents of the subjects
I
Elements of Communication:
1. Communication: Meaning, Importance and Process
2. Objectives of Communication
3. Media and Types of Communication

II
 Basics of Communication:
1. Verbal and Non-Verbal Communication
2. Formal and Informal Channels of Communication
3. Qualities of Good Communication

III
 Skills of Communication:
1. Barriers to Communication
2. Professional Communication
3. Interpersonal Communication and methods to improve it

IV
 Grammar:
1. Subject-Verb Agreement (Concord)
2. Linking Words (Conjunctions)
3. Relative Clauses
4. Common Errors

V
 Composition:
1. Resume Writing
2. Business Letter Writing: Sales, Credit, Enquiry, Order, Claim, Complaint, Job Applications, etc.
3. E-mail messages
4. Telephone Etiquettes